Product Replacement Request

Golden Artist Colors, Inc.
188 Bell Road
New Berlin, NY 13411-9527 USA
Main: 800-959-6543 (607-847-6154)
Fax: 607-847-6767
[email protected]

Gold Star

GOLDEN Product Guarantee

No matter where you purchased your product, if it's found to be defective, GOLDEN will make it right.

To submit your request, you will need:

  • Your studio assistant account

  • Your mailing address and phone number

  • A photo of the product container

  • A close-up photo of the product batch code

  • A photo of the defective product in use

Note: We may require the product to be returned for inspection.

To begin the replacement process, please sign in to your Studio Assistant account.

How We Use Your Information