Our company. Our guarantee.
As company owners, we put our heart and soul into everything we make, then stand behind it completely. If our products ever fail to conform to our stringent quality standards, at any point in their lifecycle, we will make it right.
Recently, we decided to recall several of our acrylic products - a short list of Heavy Body colors, Teal in Fluid Artist Acrylics, and Extra Heavy Gel Gloss - due to the product thickening in the container after long-term storage. Read more about these individual recalls below, and how to receive a replacement if needed.
Heavy Body Acrylic Colors
This recall impacts all sizes of the products listed below, as well as the Heavy Body Carbon Black included in our 6 Professional Acrylics Set (Items #910 and #20910). The product and the batch codes impacted will range from:
- Carbon Black X0005197 – X0014611
- Carbon Black in the 6 Professional Acrylics Set 020122 – 082922
- Dioxazine Purple X0004365 – X0005193
- Permanent Green Light X0004873 - X0016408
- Phthalo Blue (Green Shade) X0007410 – X0019483
- Phthalo Blue (Red Shade) X0011979
- Phthalo Green (Blue Shade) X0005154 – X0017965
- Phthalo Green (Yellow Shade) X0004431 – X0006617
- Transparent Brown Iron Oxide X0018260
- Transparent Red Iron Oxide X0018576
- Turquoise X0021844
- Van Dyke Brown Hue X0005111
- Cobalt Violet Hue X0007196, X0008071
- Diarylide Yellow X0010391
- Yellow Oxide X0004958, X0007199
If you have product that is NOT within this batch range, it is still good to use. If you have product within this batch range and feel it is not too thick to paint with, it is still good to use. If you had product affected by the recall in your studio and have already used it in your artwork, there is no risk to your artwork.
If you have a container with one of the batch codes listed above and would like it replaced, please complete our Heavy Body Replacement Request Form in order to receive replacement product at no charge when product becomes available. If you have more than three Heavy Body products that need to be replaced, please call our Customer Service Team (available Monday - Friday from 8:30 am to 5 pm ET). You can also email your name and phone number to custservmgr@goldenpaints.com and our Customer Service Team will call you during our business hours.
| Heavy Body Replacement Form |
Fluid Teal
This recall impacts all sizes of this product. The batch codes impacted will range from:
- X0011941, X0011942
If you have product that is NOT within this batch range, it is still good to use. If you have product within this batch range and feel it is not too thick to paint with, it is still good to use. If you had product affected by the recall in your studio and have already used it in your artwork, there is no risk to your artwork.
If you have a container with one of the batch codes listed above and would like it replaced, please complete our Heavy Body Replacement Request Form in order to receive replacement product at no charge when product becomes available.
| Fluid Acrylics Replacement Form |
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Extra Heavy Gel Gloss
This recall impacts all sizes of this product. The batch codes impacted will range from:
- X0013840 – X0019726
If you have product that is NOT within this batch range, it is still good to use. If you had product affected by the recall in your studio and have already used it in your artwork, there is no risk to your artwork. It is an issue of the product being too thick for ease of use.
If you have a container with one of the batch codes listed above, please complete our Replacement Request Form in order to receive an alternate product at no charge while we reformulate Extra Heavy Gel Gloss.
| Extra Heavy Gel Gloss Replacement Form |
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