Product Warranty and Recalls

Limited Product Warranty

Regardless of where your product was purchased, if it is found to be defective, GOLDEN will replace the product at no cost to you.

To efficiently serve you, we require product names and batch codes from affected product packaging. Batch codes are six digit numbers printed on the bottom of jars, bottles or buckets (occasionally printed on a sticker that is placed on the container) – or stamped into the tail of all paint tubes. We also need a brief explanation of how the product(s) did not perform as expected – images are required for your replacement request.

We may also require an itemized receipt and/or return of unused portion of defective product. Replacements will not be provided when product has been completely used (ex. empty containers), is more than 10 years old, or for product allowed to dry in its container due to improper storage. 

For cap failures on acrylic colors in tubes, use the cap replacement form to submit your replacement claim.  If the cap failure caused you to lose product, please use the Product Warranty Form. 

To submit your claim, please fill out the Product Warranty Form.

Recalls 

Information and instructions about all open product recalls:

• Jan 2021 Broken Caps & Cap Replacements Press Release
  • Claims: Cap Replacement Form
• Jan 2023 Acrylic Recall Press Release 
  • Claims: Jan 2023 recall info & form
• Dec 2021 SoFlat Titanium White Recall Press Release
  • Claims: please use the Product Warranty Form.  Indicate '2021 Soflat Titanium White Recall' in the notes field.