BEHIND THE CANVAS

AUGUST 2021

WHAT'S UP WITH THE EDUCATION TEAM?

Meet Elsie!

I am proud to announce that my daughter, Elsie, joined us on May 27th. We are all healthy and beyond happy. I am enjoying every moment with my new little one. Her personality is growing by the day. Thank you to everyone who sent gifts and for all of your well wishes!

And I'm Back!

As of 7/26 I am back to work, so you will start seeing communications coming from me again if you haven't already. Thank you for all of the welcome back messages that I have received so far. A big thank you also goes to Stacey and Kevin for taking care of all of you while I was out on maternity leave.

I look forward to working with you again!

Leah
Education Program Administrator

REMINDERS

IMPORTANT!
Supply Orders

* All orders must be placed with a 6-8 week lead time. You will need to adjust any delivery dates that do not meet the lead time before the order can be processed.

* There will be no back orders. You will be informed of any items that will not be shipping with your order. Points for any items you do not receive will be put back into your GAEP/QAE account.

* Large sizes for most products are still unavailable at this time. The details regarding unavailable sizes can be found on the GOLDEN website: click here

* SoFlat is unavailable for orders at this time.

* Please be attentive when placing your orders.

Vaccination Information for In-Person Events

Please send your proof of vaccination information as soon as possible if you are doing any in-person workshops, classes, or other events.

WAP Insurance for In-Person Events

Working Artists, please send your up-to-date liability insurance information if you are doing any in-person events.

NEW CONTENT

Video Feature: Go Deep into Earth [colors] with Williamsburg

Watch as Greg from our product support team takes you through the extensive palette of earth colors offered in Williamsburg Oil paints, breaking down the differences between natural, mined pigments, and colors that have been synthesized. Explore the texture, transparency and utility of these colors in your painting!

Watch it Here

UPDATES

Manufacturing Update for the QoR Mini

It's part of the DNA here at GOLDEN to always seek to improve all aspects of our business, but especially the actual products. It's in that spirit that we're happy to share with you some news regarding the QoR Mini half pan set.

We have refined our manufacturing process, which has resulted in a change in the appearance of QoR half pans.  Our original manufacturing process for pans was an extrusion process, but there were some difficulties getting each pan uniform in shape and size.

Our new process has moved away from an extrusion process in favor of a compression process which results in much greater uniformity from pan to pan.  This change is purely aesthetic, the paint still performs wonderfully, and has retained all of the qualities for which QoR pans are known - intense vibrant color, easy rewetting, and wonderful flow. Additionally the amount of paint in each pan has not changed - this is verified in manufacturing by weight as it always has been.

The most noticeable difference is the sheen of the top surface of the pan.  Our old extrusion process resulted in a high-gloss finish on the individual cakes of color where our new compression process results in a matte finish. Once the pans are wet, they look the same as they have previously.

Raw Material Shortage Updates

While we are still awaiting concrete availability dates, we will share all of the most recent information we have regarding these shortages.

Williamsburg Flake White:

Pigment is expected from the vendor in the next few weeks. Assuming delivery can be met, we hope to have finished good availability starting in September. In addition, the Flake White product, effective July 26 2021, will change from a Series 4 to Series 6. Rack Tags will be available to order.

PB60 Pigment:

Due to a shortage at our pigment supplier, products containing the blue pigment PB60- Indanthrone remain unavailable through at least September, 2021. We will be sending a follow-up communication as products are once again available to order.

Polymer Varnish:

Due to a raw material shortage, we are currently unable to produce our Polymer Varnishes. We are working with suppliers to understand when these materials may be available again to resume production, but at this time the shortage is expected to last through at least September. All sizes and sheens of Polymer Varnish are impacted

If you have any questions, please contact your GOLDEN Sales Representative or your GOLDEN Customer Service Representative at:
607-847-6154 or 800-959-6543

UPCOMING EVENTS