GOLDEN Silverpoint / Drawing Ground Recall
January 29, 2015
Due to product shelf-life stability issues, we have decided to recall select batches of Silverpoint / Drawing Ground (Item #3558) product.
Through research and testing it has been discovered that pigment settling to the bottom in a hard, cake-like mass, which cannot readily be re-stirred, has resulted in non-usable product. The resultant product has a loss of tooth and opacity of the ground. Changing our processes, with refinements in place, assures no future batches should be affected.
If you are experiencing this issue, please contact GOLDEN Customer Service. You will need to provide them with the batch code on the container. The batch code can be found either on the bottom of the product, or below the bar code on the label. Once we’re able to validate the batch code, we will send you replacement product at no cost.
The recalled product should be poured onto absorbent material, allowed to dry and disposed of with regular trash or dropped off at a paint recovery facility. If you have questions regarding proper disposal, please contact Ben Gavett, Regulatory Affairs Director at firstname.lastname@example.org or call 800-959-6543. For international customers, please call 607-847-6154.
Thank you for your assistance in this matter. Please contact us if you have further questions.
Marketing Director, Golden Artist Colors, Inc.